Even after I contacted support I got a generic "we have determined that we cannot reinstate your account at this time due to a violation of our Usage Policy" answer.
I'm not using it for anything unusal. "Summarize that markdown file", "how can i refactor payment module" kind of questions mostly. I couldn't even move to real coding because 1 hour was only enough for investigation.
My last chance is HN to get some visibility on my case. My Boris sees it or some other Anthropic employee.
Do you guys have any tips on getting my account back?
If you need a debit card, use Mercury https://www.mercury.com. You can create as many as you want. I use a unique card for each subscription. (If you’re thinking "oh, they’re like privacy.com," you’re mistaken. Privacy.com gets blocked by merchants; mercury works. No idea why.)
Since you’re already throwing around $120, I suspect Mercury’s sign up fee won’t be a problem. But if you want to bypass it, you can start an LLC and use your EIN during account setup for free Mercury access. I did it for about $20 total and have been using Mercury for about 5 years. Best bank ever, and I’ll happily shill them all day every day till more people try them out.
In short, just dodge the ban. I used the same name and address on both my accounts, so as long as you use a different card you have a decent chance of bypassing the ban.
I also never keep plans running for months on end. I pause them most of the time relying on free usage and resume them during busy hours when I run out of free usage. writing the code myself is also more fun tbh.
>I couldn't even move to real coding in 1 hour
That sounds... concerning? I would try to manage the context of the work you're doing yourself and only consult it for certain functions.
I don't think you need the very best from Anthropic if you follow these rules, you might also save quite a bit of money.
Sorry If this sounds like a lecture I just wanna give tips to continue your work. Best of Luck in getting your account back!
"If Lucifer decided not to take your soul, why not throw yourself at Mammon's feet instead?"
We keep asking why society got to such this stage of decay, and I need to keep reminding myself that a lot of it is people who give away so much power to sociopaths in exchange of virtual trinkets.
I still lean on Claude for research/chat questions that require going out to the world to get the answer competently, but that's just laziness, and all of their competitors can do that, too.
I don't use OpenAI or Gemini, either. The Chinese models are just that good. If all three of the US majors banned me, I think that'd be just fine.
Try out some of the competitors, they are really good these days.
There are OpenSource versions of CodeX.
For example:
* OpenCode: https://medium.com/codex/kickstart-opencode-with-openrouter-...
* CodeX with OpenRouter: https://openrouter.ai/docs/cookbook/coding-agents/codex-cli
You use the model you need. You don't need to use always the top tier model for anything. That is your decision. You can use a top tier for planing and then the agents can use cheap Chinese models. Much more cost effective.
In fact, I don't actually use it, but as an experiment I once set up and fooled around with an OpenRouter account over Tor. It did demand an email address, and I gave it a Proton account also set up over Tor. Both were paid for with anonymous cryptocurrency: Monero gatewayed via some random exchanger.
Whereas I never signed up for an Anthropic account because the first screen I hit demanded a phone number. I mean that was the only thing on the screen, and you weren't going anywhere until you provided it. It's been quite a while, though.
Perhaps there are different paths to getting accounts.
If you're paid a Western salary and using the model interactively (eg. For coding), you are wasting time+money by using the less good models.
I don't want monthly subs to infrequently used models that I sometimes tap into.
...pretty much that's it. My 10 bucks at OpenRouter has lasted me several months for these edge cases.
I spent two days on the phone with Microsoft last year trying to find a way to pay them $700 to renew my lapsed Visual Studio subscription. I live in France and want to pay with a US card (or UK card or even a French card at this point), but because of some combination of physical location, store location, account location, card country, and vpn that I had on the first time I tried the process, the system is in a state where it can never again process a payment for me.
There are like 5 or 6 companies where I'm in this state. You get exactly one try to guess the magic combination of all those things above to get the backend to sail you through smoothly. If you blow it, it'll write everything down and refuse to let you change anything, then drop you into an infinite loop telling you to just change [store|country|card country|hairstyle] and sending you back to the beginning.
I mean sure, it's probably saving me a couple grand a year in services that I wish I could get working. But it baffles me that those companies don't want that money for themselves.
Of course, for larger transactions you'd expect that a human in the loop could work with you to get the right info so that they would be covered. But I guess for Microsoft, their definition of "larger" might be more than a few grand...
There's no way to update the billing address of my US bank to a foreign address. My UK bank is in the address of my house there. My French bank is in the address of my house here.
As I said, you get one and only one guess as to how the company in question wants to handle this. I want to buy Minecraft for my kid's birthday. Do I buy it from the US store with my US card because that's where I lived when I set up my Microsoft account? Do I buy it in the French store with my French card (with that US Microsoft account)?
Answer: Both of those will get you permanently banned from buying Minecraft on that account. There's a Secret Third Answer, but there's no way of knowing it in advance (or even after the fact since there is no functional customer support that knows about this issue).
Banks go out of their way for HNW individuals, which it sounds like you are with 3 seperate residences in 3 different countries, I’d check to see if you qualify.
Tried a few things, but eventually just gave up and opened a new account (fortunately I hadn't made many purchases)
For what it's worth I can just pay for tokens through other providers proxying their API. Still sucks because you end up paying much more.
Computers and LLMs are great at automation of low-level human cognitive tasks like memory, decisions and loops, etc. but struggle enormously with high cognitive tasks like reasoning, deep logic, nuance, etc. Not that it can't be done (Claude platform is proof that it can) - but the cost and scaling advantage in this realm belongs to the human brain, not the LLM.
Being banned on those platforms is a real setback for many users. One might argue that openai etc. are valid alternatives, but when they dropped fable (and perhaps reinstate?), not being able to use it simply means others can do more/better.
Hahahaha, this reads like pure unadulterated marketing. I sincerely hope you're getting paid for these things at least, it would be sad for you to be this way without even getting anything in return.
It's more like there were only two notable powertool brands and several small ones, and someone got banned for life from the arguably the leading one.
why comment then?
Earlier this week, your account was disabled by an automated system for being in violation of our Terms of Service or Acceptable Use Policy. Upon further investigation, we believe this was an error and your account has been reinstated. We apologize for the inconvenience and thank you for your patience.
That gives me a "there's probably more to this story" feeling. Though I understand that there are people without multiple credit cards, getting a second credit card and/or debit card is not difficult under ordinary circumstances.
Most probably because my vpn was on I got banned
This reinforces my "there's probably more to this story."
https://issendai.com/psychology/estrangement/missing-missing...
Googles customer relations were “AI” before LLMs.
Been thinking of switching to a multi model harness anyway.
Learn to code
This is only partly tongue-cheek. If you're using it all the time your coding skills will have declined markedly so it might be good practice to DIY when the is no time pressure or production quota.
On the one hand humans are sort of useless without tools. On the other hand if we go limp and abdicate our ownership of our workflows we might as well be dead.
I have my primary rig, a secondary and I’m installing a local model on an old gaming rig with a GPU in it.
In the meantime, I switched to OpenAI. Their latest models and codex are just as good if not better in my experience.
Dust yourself off and open a book.
Kiro.dev, w. cerebras?
Aider, w. groq (with a Q)?
Also, I'll never be grateful enough for all the horror stories about Google accounts getting randomly banned - they were what finally pushed me to make a similar move.
I was banned from open ai under similar circumstances, right after they scaled out their payments system. I was paying through Google play, and one day account was banned. The process of appeal was crazy. First, they told me they couldn't tell me what I did wrong. Then, they said, even though they couldn't tell me what I did wrong, if I apologized for doing it they would consider the appeal. Finally, they told me that they confirmed it was due to suspicious payment activity.
Just for shits and giggles, I sent a follow up email once a month for over a year.
What's interesting, is my developer account is tied to a phone number. So, even though I can still pay openai under a different email (same card!) I can't access the developer account because that number is accounted for.
There are a lot of people on this site that want to be skeptical and say, "hmmm there has to be more to this story." There really isn't. Unless you consider that I said disparaging things about Sam Altman in a chat to chatgpt once, maybe that's it.
This is the world these companies are building for us: absolute rent seeking behavior towards the in/put group. And if you're in the out group, you can eat shit.
Should be:
> Anthropic banned me from using Claude Code unfairly and I don't know how to appeal
What does "I don't know what to do" even mean? Genuinely who cares if this happens? Its not like the old days where being banned from adsense could literally destroy your business... If this is how they treat you then screw them and just go use Codex or something.
It's genuinely insane to me how many people now seem unable to function without Claude.
I realised earlier I have multiple coworkers who literally could not work during the Anthropic outage. I use CC quite heavily, but I only found out about the outage after I noticed they were sending multiple messages about how they weren't able to work. Some people now seem to think that writing code by hand is a feat which humans can no longer do with any reasonable level of productivity. There's also a dude I work with who is really irritatingly running all his messages through Claude because his Slack messages have all the annoying hallmarks of Claude – e.g., "I'd like to highlight with you one very real issue [x] raised yesterday". I was trying to get hold of him during the outage and he suspiciously didn't reply until the outage was over.
Until today I thought it was a bit of a meme that people were becoming dependant on AI, but I'm starting to see it everywhere at this point...
> Do you guys have any tips on getting my account back?
I think you're asking the wrong question. I'd consider asking why you care so much. This should be a mild inconvenience at most.
Why the fuck are you renting your hammer, carpenter, from assholes who will capriciously take it away from you when you need it most?!
I hate the idea of government throwing its weight around based on personal vendettas (in the case of this Fable debacle), so it's clear that if this tech is going to be foundation-level important to the economy going forward, we need some sort of laws guaranteeing our access to it.
But authoritarians in government aren't the only party we need to be concerned about. As shown by this post, the actual model companies themselves may have too much centralized power already.
Given all software development has essentially moved to AI-first, an authoritarian-minded Anthropic/OpenAI employee is currently able to pick winners in the economy by granting/withholding access to certain groups. That is the type of thing I think needs to be regulated, not some trivial cyber security abilities in the actual models themselves.
The Google-style B2C blanket ban with zero customer support approach isn't going to cut it if the models continue progressing at this rate and the lead ever widens with open source (which it likely will at some point).
If you want to be a piece of critical infrastructure, you need to deal with the implications of that. It's not OK for private entities to be able to "unperson" people in important parts of their lives for what amounts to convenience reasons. If them not being able to do that raises the price of the service, so be it.
Honestly even banks, which are already highly regulated and at least have more nominal competition, still have too much leeway to cut off customers based on error-prone statistical methods, without recourse or explanation.